Terms & Conditions

HBG Health

Welcome to HBG Health. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products and services from HBG Health (“Company,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website or purchase our products.

Medical Disclaimer

  • HBG Health does not provide medical advice.

  • All information on this website is for informational purposes only

  • Products and services are provided based on prescriptions, physician orders, or customer selection

  • Always consult your physician or licensed healthcare provider regarding diagnosis, treatment, or medical decisions

  • Use of our products is at your own risk and subject to the guidance of your healthcare provider.

Prescription Requirement

  • Certain products sold by HBG Health require a valid prescription.

  • Orders for prescription-required items will not be processed until appropriate documentation is received

  • HBG-Health reserves the right to cancel and refund any order if a valid prescription is not provided

Insurance Billing & Patient Responsibility

  • Insurance coverage is not guaranteed.

  • By submitting insurance information, you acknowledge and agree that:

  • Insurance claims may be denied or partially paid

  • You are financially responsible for deductibles, copayments, coinsurance, non-covered items, and denied claims

  • Rental and purchase determinations are subject to payer guidelines

  • Medicare, Medicaid, and commercial insurance rules apply

  • HBG-Health is not responsible for coverage decisions made by insurance providers.

Orders, Pricing & Payment

  • All prices are subject to change without notice

  • Orders are subject to availability and acceptance

  • We reserve the right to refuse or cancel any order at our discretion

  • Payment must be received prior to shipment unless otherwise agreed in writing

  • For B2B customers, separate pricing, terms, or agreements may apply.

Returns & Exchanges

  • All returns are governed by our Returns & Exchanges Policy, which is incorporated into these Terms by reference.

  • Medical devices and insurance-billed items are subject to strict return limitations

  • Unauthorized returns will be refused

  • Custom kits and private-label products are non-returnable

  • Please review our Returns & Exchanges Policy before purchasing.

Shipping & Risk of Loss

  • Shipping timelines are estimates and not guaranteed

  • Risk of loss passes to the customer upon delivery to the carrier

  • HBG Health is not responsible for delays caused by carriers or events beyond our control

Manufacturer Warranties

  • Products may carry manufacturer warranties

  • HBG Health does not modify or extend manufacturer warranties

  • Warranty claims are subject to manufacturer terms and processes

Limitation of Liability

To the maximum extent permitted by law:

  • HBG Health shall not be liable for indirect, incidental, consequential, or special damages

  • Liability is limited to the amount paid for the product giving rise to the claim

  • This includes, but is not limited to, loss of profits, loss of use, or personal injury resulting from misuse or failure to follow medical guidance.

Indemnification

You agree to indemnify and hold harmless HBG Health, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from:

  • Misuse of products

  • Failure to follow medical instructions

  • Violation of these Terms

Business-to-Business (B2B) Customers

  • B2B transactions may be governed by separate agreements, pricing, minimum order quantities, and return terms.

  • In the event of a conflict, the written B2B agreement shall control.

Privacy

  • Use of this website is also governed by our Privacy Policy, which describes how personal and health-related information is handled.

Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles.

Modifications

  • HBG Health reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.

Contact Information

HBG Health

support@hbghealth.com