Privacy Policy

HBG-Health

HBG-Health (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related services.

By using our website or submitting information to HBG Health, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Address

  • Email address

  • Phone number

  • Date of birth (if required for insurance or billing)

  • Health-Related Information

  • Prescription information

  • Physician or provider details

  • Medical necessity documentation

  • Insurance information

  • Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

How We Use Information

We use collected information to:

  • Process orders and fulfill services

  • Verify prescriptions and insurance coverage

  • Submit insurance claims and billing

  • Communicate with customers regarding orders, billing, or support

  • Improve website functionality and customer experience

  • Comply with legal and regulatory obligations

HIPAA & Medical Information

  • HBG Health handles medical and health-related information in accordance with applicable federal and state laws, including HIPAA principles, where applicable.

  • Information is used only for treatment, payment, and healthcare operations

  • Access is limited to authorized personnel

  • Safeguards are in place to protect confidentiality

  • This website itself is not intended to replace secure patient portals for sensitive medical communications.

Disclosure of Information

We may disclose information to:

  • Insurance providers and payers

  • Physicians and healthcare providers

  • Third-party service providers (billing, shipping, IT support)

  • Government agencies when required by law

  • We do not sell personal or medical information.

Cookies & Website Analytics

Our website may use cookies or similar technologies to:

  • Improve site functionality

  • Analyze website traffic

  • Enhance user experience

  • You may disable cookies through your browser settings, though some features may not function properly.

Data Security

  • We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse.

  • However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

  • Information is retained only as long as necessary to:

  • Fulfill business and legal obligations

  • Comply with insurance and regulatory requirements

  • Resolve disputes

  • Retention periods may be governed by healthcare and insurance regulations.

Your Rights & Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request limitations on certain communications

  • Requests may be subject to legal or regulatory restrictions.

Children’s Privacy

  • HBG Health does not knowingly collect personal information from children under the age of 13 without appropriate parental or legal consent.

Third-Party Links

  • Our website may contain links to third-party websites. HBG Health is not responsible for the privacy practices or content of external sites.

Changes to This Privacy Policy

  • We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

  • Continued use of the website constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

HBG-Health

support@hbghealth.com